Frequently Asked Questions
How do I use nabi™ MD with nabi cares?
If you are experiencing a problem with your nabi, please contact our nabi cares team at firstname.lastname@example.org. Our nabi cares agent may ask you to read information from the nabi™ MD screen in order to help us isolate the issue.
Should the issue require a more detailed diagnostic, the agent may request that you send us a nabi™ MD report. In order to do so, please tap All Apps > nabi™ MD > Send Report. A pop-up message will appear, notifying you that the report was sent successfully. The report will be automatically transferred to our nabi cares team, who will coordinate the resolution and contact you as soon as the issue has been fully identified.