Frequently Asked Questions
What are some basic tips to troubleshoot WiFi issues?
Many WiFi issues can be fixed by one of the following troubleshooting tips:
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Tap Menu Key > Settings > Wireless & networks > Uncheck WiFi to turn WiFi off and then on again.
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Verify that a WiFi network is within range.
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If multiple WiFi networks are in range, verify that you are selecting the correct network.
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Check that the Cable/DSL modem and the WiFi router are connected to power and turned on.
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Verify that other devices (ie. mobile phones, laptops) can connect to the WiFi network and access the Internet.
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If WiFi is connected but unable to access the Internet, try forgetting the network. To forget the network: from any home screen, tap Menu Key > Settings > Wireless & networks > WiFi settings, locate the WiFi network you wish to connect to and select Forget to delete the settings, then re-attempt to connect to the network.
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In the event you continue to have issues, try to restart your nabi. To restart nabi, hold the Power Button for 2 seconds and tap Power Off. After nabi has turned off, press the power button to turn it back on.
