Frequently Asked Questions

What are some basic tips to troubleshoot WiFi issues?

Many WiFi issues can be fixed by one of the following troubleshooting tips:

  1. Tap Menu Key > Settings > Wireless & networks > Uncheck WiFi to turn WiFi off and then on again.

  2. Verify that a WiFi network is within range.

  3. If multiple WiFi networks are in range, verify that you are selecting the correct network.

  4. Check that the Cable/DSL modem and the WiFi router are connected to power and turned on.

  5. Verify that other devices (ie. mobile phones, laptops) can connect to the WiFi network and access the Internet.

  6. If WiFi is connected but unable to access the Internet, try forgetting the network. To forget the network: from any home screen, tap Menu Key > Settings > Wireless & networks > WiFi settings, locate the WiFi network you wish to connect to and select Forget to delete the settings, then re-attempt to connect to the network.

  7. In the event you continue to have issues, try to restart your nabi. To restart nabi, hold the Power Button for 2 seconds and tap Power Off. After nabi has turned off, press the power button to turn it back on.

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