nabi Cares

nabi Pass FAQs

Why is nabi Pass being discontinued?

As our company continues to grow and evolve, occasionally we need to adjust the services we provide as well, such as nabi Pass. This allows us to focus efforts and resources in other areas to provide new and enhanced offerings.


Who will this affect?

This affects nabi Pass and Pass Tab subscribers, 30-day free trial users, and Elev-8 tablet users who received a free 6-month subscription.


Exactly when will nabi Pass end?

nabi Pass and nabi Pass Tab services are being discontinued as of December 4, 2017.


Do I get to continue my subscription until then?

Yes, if you are a paying subscriber, you may continue to enjoy free access until December 4, 2017.


Am I still being charged?

No, as of November 1, 2017, no one has been charged. If you believe you have been charged in error, we apologize and ask that you call nabi Cares at 1-855-ASK-NABI.


What happens to my free trial/subscription?

You may continue to enjoy an extended free trial until December 4, 2017.


What if I have a nabi Elev-8 tablet and I’m still in the middle of my 6-month free subscription?

To make up for your service being cut short, we're giving you a Google Play gift card. Beginning December 4, 2017, open the nabi Pass app in Mommy/Daddy Mode for instructions on how to redeem the gift card.


What if I have a nabi Elev-8 tablet, but have yet to activate my 6-month free subscription?

Beginning December 4, 2017, open the nabi Pass app in Mommy/Daddy Mode and enter your original nabi Pass Promo Code to redeem your Google Play gift card. You must have the original, unused Promo Code that came with your Elev-8 tablet.


What happens to my nabi Pass Tab subscription? Do I have to return the tablet?

No, you do not have to return the tablet. Although nabi Pass Tab will also end, the good news is we are gifting you the tablet and will refund your $40 deposit. To process your refund, contact nabi Cares at 1-855-ASK-NABI.


How do I remove the nabi Pass icon in nabi Mode?

You remove the icon by holding your finger down on the app until an X appears at the top of your screen, and then dragging the app over the X and releasing your finger from the tablet.


What happens to the apps/games I downloaded through nabi Pass?

The apps and games are only available when nabi Pass is active. As soon as nabi Pass is discontinued, you will no longer be able to access them.




Google Play and YouTube are trademarks of Google Inc.